Shipping & Returns

SHIPPING

 

Tracked US shipping (up to 5 business days) via USPS or UPS - Free shipping on orders over $150

* Due to Covid-19, please allow up to 7-10 business days for your order to be processed before being shipped. We will do our best to ship out all orders quickly and get our wonderful products to you as soon as possible.  We are proud to stay true to our roots by packaging each order delicately by hand with love and care.

* Shipping costs are non-refundable in the case where you wish to return any portion of your order.

 

REFUNDS + EXCHANGES

 

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused products for a full refund of your purchase price, exclude shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@namasei.com.com for further details. 

Due to restrictions caused by coronavirus, we currently cannot accept exchanges. Thank you for your understanding.